Privacy Policy

Last updated: October 2, 2026

FiberCareLab respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how FiberCareLab collects, uses, stores and protects personal information when you visit fibercarelab.com, request a quote, contact us or use our services.

1. Information We Collect

We may collect personal information that you voluntarily provide when you contact us, request a quote or book a service.

This may include:

• Your name
• Phone number
• Email address
• Service address or general location
• Information about the cleaning services you are requesting
• Details about the property, furniture or items to be cleaned
• Information about stains, pet accidents, odours or other cleaning concerns
• Photos or videos you choose to upload
• Messages, notes or other information you provide when communicating with us

We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device information and information about how visitors interact with the website.

2. Photos and Videos

Our quote form may allow you to upload photos or videos of carpets, furniture, mattresses, rugs or other areas you would like cleaned.

These files are used to help us understand the scope and condition of the work, assess whether we can provide the requested service and prepare a more accurate quote.

Please avoid including people, personal documents or other private information in photos or videos unless it is necessary for your cleaning request.

3. How We Use Your Information

We may use personal information to:

• Respond to inquiries and quote requests
• Assess the scope of requested cleaning services
• Prepare estimates and quotes
• Schedule and provide services
• Communicate regarding appointments or service details
• Prepare and send invoices
• Process or facilitate payments
• Maintain business and accounting records
• Improve our website and customer experience
• Maintain the security and proper operation of our website
• Comply with applicable legal, tax and accounting requirements

We do not sell or rent your personal information.

Our collection and use of personal information is limited to purposes reasonably connected with operating our business and providing the services requested. This is consistent with Canadian privacy principles requiring organizations to identify purposes and limit collection and use accordingly.

4. Cookies and Website Analytics

Our website may use cookies and similar technologies necessary for the website to function properly.

We may also use analytics services, such as Google Analytics, to better understand how visitors find and use our website. These services may collect information such as pages visited, approximate location, device and browser information, referral sources and interactions with the website.

Where required, non-essential cookies or tracking technologies will be used with appropriate consent.

You can also control or disable cookies through your browser settings, although some website features may not function properly as a result.

5. Third-Party Service Providers

FiberCareLab may use trusted third-party service providers to help operate our website and business.

These may include providers for:

• Website hosting and infrastructure
• Website analytics
• Email and communications
• Quote and contact forms
• Invoicing and accounting
• Payment processing
• Website security and spam protection

We provide these service providers only with information reasonably necessary for them to perform their services.

Some service providers or servers may be located outside British Columbia or Canada. As a result, personal information may be processed or stored in another jurisdiction and may be subject to the laws applicable in that jurisdiction.

Canadian privacy guidance emphasizes accountability for personal information handled by third-party processors and transparency about organizational privacy practices.

Our website uses OpenStreetMap map tiles and the BC Address Geocoder. Quote notifications are delivered through email and Telegram and may include the contact details, request information and supported photos or videos you submit. These services may process information outside Canada. Uploaded quote files are stored privately on our server; copies delivered through email or Telegram may remain in those services until separately removed.

6. Payments

Payments may be processed through third-party payment providers.

FiberCareLab does not intend to collect or store complete payment card information directly through this website. Payment information provided to a payment processor is handled according to that provider's own privacy and security practices.

7. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, responding to inquiries and meeting applicable business, accounting, tax or legal requirements.

Quote information, uploaded photos and videos may be deleted when they are no longer reasonably required for the purposes for which they were collected.

Information that must be retained for legal, accounting or tax purposes may be kept for the period required by applicable law.

This approach follows the Canadian privacy principle that personal information should not be retained longer than necessary for its identified purpose.

8. How We Protect Your Information

We take reasonable administrative and technical measures designed to protect personal information against unauthorized access, disclosure, loss, misuse or alteration.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

Canadian privacy guidance requires safeguards appropriate to the sensitivity of the information rather than prescribing one specific technology or security system.

9. Your Privacy Choices and Rights

You may contact us to:

• Ask what personal information we hold about you
• Request access to your personal information
• Request correction of inaccurate personal information
• Ask questions about how your information is collected or used
• Withdraw consent where applicable, subject to legal or contractual restrictions
• Raise a concern about our privacy practices

We may need to verify your identity before responding to certain requests.

Canadian privacy principles provide for individual access and correction of personal information, subject to applicable exceptions.

10. Third-Party Websites

Our website may contain links to third-party websites or services, including social media, maps, payment services or other external websites.

FiberCareLab is not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies when using those services.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology or privacy practices.

The most current version will be posted on this page with the updated date shown at the top.

12. Contact Us

If you have questions about this Privacy Policy, how we handle personal information, or would like to make a privacy-related request, please contact:

FiberCareLab
Greater Victoria, BC
Email: info@fibercarelab.com
Phone: +1 250 858-4335
Website: fibercarelab.com

Cookies and advertising measurement

With your Advertising consent, we use Meta Pixel, Google advertising and measurement technologies, and the ChatGPT advertising pixel to measure ad visits and successfully submitted quote requests; these technologies may use advertising cookies and online identifiers. Analytics technologies such as Google Analytics run only with your separate Analytics consent, while necessary cookies remain enabled for website operation. You can accept, reject, or withdraw optional consent at any time through Cookie Preferences in the footer; we remember your choice for six months.

Submitted quote and contact forms include the cookie preference in effect when you send them. If you allow Analytics or Advertising, available campaign tags, the first page captured after consent, and the referring site may also be included with your request. Advertising click references are included only with Advertising consent. This information is shown to us with your request in email and, for quote requests, in our private WordPress dashboard and Telegram notification. Attribution details are kept in this browser tab during the visit and are removed from that browser storage when optional consent is withdrawn.