Common Questions
Quick answers to help you feel confident before booking.
Every job is quoted individually based on the scope of work. Pricing depends on what needs to be cleaned, the size and number of areas or furniture items, their condition, and whether any additional stain, pet accident or odour treatment is required.
To receive an accurate quote, please submit our Get a Quote form with the details of your cleaning request. Photos or a short video are highly recommended, as they help us better understand the scope of work and provide a more accurate quote.
Yes, a minimum service charge applies to all appointments. The minimum may vary depending on the location of the property and the service required.
Submit a Get a Quote request with your location and cleaning details, and we’ll confirm the applicable minimum as part of your quote.
The easiest way is to submit our Get a Quote form and provide details about what you need cleaned.
Depending on the service, we may ask for photos, a short walkthrough video, approximate sizes, furniture or material tags, and information about stains, pet accidents or odours. Providing these details helps us prepare a more accurate quote before your appointment.
Cleaning time depends on the size of the property, the number of carpeted areas, their condition, and whether additional stain, pet accident or odour treatment is required.
We can usually provide an estimated cleaning time once we review the details of your job.
FiberCareLab provides carpet and upholstery cleaning throughout Greater Victoria, BC, including Victoria, Oak Bay, Esquimalt, View Royal, Langford, Colwood, Saanich, Central Saanich, North Saanich, Sidney, Highlands, Metchosin and surrounding communities.
If you’re unsure whether we service your location, contact us with your area and we’ll be happy to confirm.
Carpets typically require at least 15 hours to dry completely. Drying time can vary depending on the carpet type, temperature, humidity, ventilation and airflow in the home.
Good ventilation and airflow can help speed up the drying process. We recommend allowing the carpet to dry completely before placing furniture back onto cleaned areas.
Upholstery typically requires at least 17 hours to dry completely. Drying time can vary depending on the fabric, furniture construction, room temperature, humidity and airflow.
Good ventilation and airflow can help with drying. We recommend waiting until the upholstery is completely dry before using the furniture.
Many common spots and stains can be removed or significantly improved, but complete stain removal cannot be guaranteed.
The result depends on the type of stain, how long it has been present, the material being cleaned, and whether other cleaning products or treatments have previously been used on the area.
Yes. Pet accident and odour treatment can be added to our cleaning services when needed.
The appropriate treatment depends on the affected material, the size of the area and how deeply the contamination has penetrated. Please mention any known pet accidents or odour concerns when requesting your quote.
We use professional cleaning products according to their intended use and application instructions.
Children and pets should be kept away from the active work area during cleaning and should avoid treated surfaces until they are sufficiently dry. We’ll provide any specific instructions after the cleaning when necessary.
Small personal items, toys, clothing and other objects should be removed from the carpet before the appointment whenever possible.
We generally do not move large or heavy furniture, electronics or items that could present a risk of damage or injury. If you have a specific piece of furniture you are concerned about, let us know before your appointment.
It is best to minimize walking on freshly cleaned carpet until it is completely dry.
If you need to walk across it, keep traffic to a minimum and use clean footwear. Avoid placing furniture or other items directly onto damp carpet until it is completely dry.
We clean many types of upholstered furniture, including couches, sectionals, loveseats, armchairs, recliners, dining chairs and ottomans.
Because upholstery fabrics and construction vary, we may ask you to send a photo of the furniture and its care or material tag before confirming the service. Some natural or delicate materials may require specialized cleaning and may not be suitable for our cleaning process.
Yes, we clean suitable synthetic area rugs.
Before confirming the service, please send us a photo of the entire rug and a clear photo of the material tag. We do not provide standard cleaning for wool, cotton, viscose, silk or other natural or delicate-fibre rugs that require specialized rug-cleaning methods.
Yes. We provide professional move-out carpet cleaning for apartments, condos, townhouses, houses and rental properties.
For the best access, we recommend scheduling the cleaning after furniture and personal belongings have been removed from the carpeted areas. When requesting a quote, let us know which rooms, hallways, stairs and other carpeted areas need to be cleaned.
Yes. We provide commercial carpet cleaning for offices, retail spaces, strata properties, apartment and condo buildings, property management companies and other commercial properties.
For commercial cleaning, send us information about the property and the carpeted areas that need cleaning. Photos or a walkthrough video can help us assess the scope of work and prepare a quote.
Cleaner Homes. Happier Days.
Tell us what you need cleaned and send photos if necessary. We’ll get back to you with a quote.
Get a Quote +1 250 858-4335
